Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

We are super excited to bring to you the position of Senior Multi Hotel Revenue Manager within our Revenue Team based at our London Support Office so if you’re looking for your next challenge, this could be the opportunity for you!

Here is a snapshot at some of the responsibilities you will hold:

• Revenue Management Strategies: Responsible for the implementation of the overall revenue management strategies within the defined portfolio. Being a subject matter expert to colleague multi hotel revenue manager and hotel teams, making sure that the current global corporate strategy is being implemented.
• Main tasks: Delivers the service according to the contracted service agreements with a strong focus on customer satisfaction. Creating hotel individual strategies with the goal of boosting revenue streams and maximizing KPI results. Using the C.A.D.R.E method to ensure that the hotel strategy is implemented accordingly. Collection of reliable data, Analysis, Decision, Recommendation and Evaluation. Ensures that revenue management systems and tools are properly implemented and maintained. Ensures that planning and pricing is up to date for at least the next 405 days.
• Competitor analysis: You are the subject matter expert on benchmark systems and data. You lead the process of defining competitor sets for next year covering the entire region. You support and advice if changes are required throughout the year. Support the MHRM with their analysis of competitors in terms of content, pricing and strategy. Analyze market share data within the region with the goal to support MHRM in their strategy in order to over perform the market. Inform your regional leader about actions to be taken within other internal departments to improve the Benchmark KPI.​​​​​
• Forecast: Responsible for initiating short- and long-term revenue forecasts identifying areas of opportunity and strategies to improve revenue and overall profitability. Overlooking the forecast accuracy of your market place or region.
• Reports & Meetings: Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotels from your portfolio. Analyze special event periods from the region with the goal to improve results for future events. Attend Monthly Senior MHRM meeting to prepare and execute the monthly boost sessions with the RM team.
• Support According to the individual service level agreement the RM supports and advices hotels on business and leisure rate collections as well as distribution contracts and group evaluations.
• Communication:​​​​​​​ Is in charge to be the contact between the regional revenue manager and the MHRM  team. Coordinates the communication and ensures that information is clearly understood and instructions are applied accordingly.

Qualifications

• Minimum undergraduate degree or equivalent work experience in tourism industry
• At least 4 years of experience as a Multi Hotel RM.
• Proactivity & persuasion
• Flexibility & adaptation capacity
• Customer focus
• Strong communication skills
• Sense of relationship
• Team support and development
• Analysis / strategy

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few). 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.