Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

Job Description

Purpose of the Role

Reporting to the Infrastructure Manager, the Desktop Engineer will be part of the team responsible for the global IT End-User Computing, including all regional offices.

The role includes the provision of IT services covering Networks, Security, InTune, Email.  The role holder will be a subject matter expert on desktop deployments and application packaging/scripting and will be experienced in Desktop and physical desktop deployment tools such as Microsoft SCCM and InTune.

Main Responsibilities

• Intune infrastructure design, setup and maintenance
• Intune device management and maintenance
• Application packaging
• Keeping comprehensive change logs for software updates
• 3rd line support for Intune and applications.  Troubleshooting desktop, application and performance related issues.
• Use monitoring tools to identify potential issues before they become user affecting.
• Maintain a consistent user experience across Intune published desktops
• Deployment of server and desktop security updates
• Take part in Ocorian on-call rota
• Participate in the technical aspects of business acquisition tasks involving office integration, data migration and application consolidation.
• Play a key role in the maintenance of Ocorian’s global IT environment.
• Work in a risk adverse manner and in accordance with Ocorian security policies.
• Monitoring of Ocorian systems.

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Qualifications

Knowledge, Skills and Experience

• Experience in deploying and maintaining Intune deployments
• Experience in deploying and maintaining Citrix virtual apps and desktops infrastructures
• In-depth knowledge of Windows 10/11 and Server 2019/2022 and their deployment methods
• Experience with Azure Active Directory and Office 365
• Good understanding of Powershell and scripting
• Knowledge of AoVPN
• Understanding of networking protocols and Cisco networking products.

The ideal candidate will have:

• Current working knowledge of Microsoft Intune.
• Experience in the design and installation of Citrix shared desktop environments will be an advantage
• 2+ year’s experience in provisioning, managing and supporting of end-user desktop deployment using tools such as SCCM and Intune
• 2+ year’s experience working with Microsoft server technologies, Active Directory, Group Policy etc.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.