Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Job Description

The role is to act as a liaison between client contacts and Ocorian's global teams to ensure that debts are collected in a timely manner; and to provide support to the teams in all matters related to debtors. You will also liaise with Finance and the Management team to provide regular updates and progress towards group targets.

Main Responsibilities

• Act as point person for all matters related to client debt, linking in with the relevant teams within client businesses (who may be located in different international jurisdictions / time-zones).

Day-to-day, working with Credit Control and Client teams/ Finance you will:

• Undertake all necessary activities to secure strong credit control results for the business using a variety of communication formats, which will include:
  • Chasing up overdue payments;
  • Assisting with resolution of client queries and issues;
  • Referring debts to third party collection agencies, when necessary
• Report information on daily, weekly and monthly basis to management as required.
• Deliver challenging targets based on the following:
  • Value of collections
  • Debtor Days
  • Aged Debt analysis
  • Activity levels
• Additional Ad-hoc duties

#LI-JM1
#LI-Hybrid

Qualifications

Technical Skills

• Ideally a minimum of 2 years or more of relevant experience in a credit control or customer service function.
• Confident with strong communication and presentation skills with the ability to engage people at all levels.
• Strong IT skills.
• Negotiation skills and commercial awareness.
• Prior experience with Navision useful, but not essential

Soft Skills

• Excellent interpersonal and positive influencing skills, and the ability to communicate effectively with clients and colleagues at all levels.
• Demonstrable track record of credit control success within a large business with individual and institutional clients, ideally in the financial services sector.
• Ability to work under pressure and meet deadlines.
• A solution-driven attitude to problems and the ability to drive the implementation of solutions across an organisation.
• Credible and professional behaviour.
• Ability to take ownership in managing client relations.
• Strong time management and organisational skills.
• Meticulous attention to detail with an ability to work in a methodical manner.
• Prior training in assertiveness / negotiation would be desirable, but can be provided.
• An understanding of Mandarin would be highly desirable 

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.