We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Role

Working within our Health team, this is a great opportunity for an experienced Business Analyst with huge growth opportunities. This role works with product owners, technical leads, customers, and developers to deliver high-quality, intuitive products within the health space in ANZ.

You’ll be a very self-driven and high-performing Business Analyst with great problem-solving skills and a good understanding of IT systems and their configuration. This is a very customer centric role that requires you to interact with the customers on day-to-day basis.

You will have to troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA project manager and technical architect.

Responsibilities:

This role will provide key inputs to the way the team plan, organize and deliver high-quality software day today. We also welcome you to bring in your own ideas and solutions in order to resolve the issues within the business.

·       Analyze new requirements and provide impact analysis addressing technical design and identifying individual tasks

·       Communication of technical details that impact fulfilment of requirements.

·       Troubleshoot and problem-solve support issues as they arise and as directed by the CIVICA project manager and Technical architect.

·       Configure Civica products to implement client requirements

·       Intermediate knowledge of scripting language, like Javascript and SQL skills.

·       Ability to work with the customers to build an implementation plan

·       Liaise with the software development team to solve technical issues and help improve the product

Requirements

·       Proven experience as a Business Analyst with strong financial or health insurance background, with software experience in an enterprise environment

·       Excellent problem-solving skills

·       Intermediate knowledge of scripting language, like Javascript and SQL skills

·       Working knowledge of API design and system integration

·       Experience working in an agile environment

·       Must have a solid working knowledge of Business Intelligence concepts (e.g. reporting, querying software, OLAP, spreadsheets, dashboards, and data mining)

·       Solid knowledge of relevant technology concepts (e.g. mainframe, client-server, relational databases, and web-based and cloud architectures)

·       Strong communication skills, including prioritizing, problem solving and interpersonal relationship building

·       Proven time management cum organization skills (must be able to prioritize workload and meet deadlines)

·       Ability to run implementation workshops and collect requirements

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.