Company Description

BEUMER Group

Conveying, loading, palletising, packing, sortation and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Job Description

How would you like to be a part of a growing business and work together with our fantastic team of experienced colleagues in the Hotline department?  Do you thrive in a key position where you have contact with and provide support to your local and international colleagues?  If so, then we can offer you an exciting position with fixed daytime working hours. You can expect a thorough introduction and training so that you can guide your colleagues, who have the contact with our customers.

Welcome to the Hotline department

You will be based in the Hotline department in Ashby-de-la-Zouch to provide local level 1 remote support to a team of 28 persons based in our Denmark Hotline Department, with a total seniority of 300+ years.  During the first 1-2 years, you will receive thorough training to obtain the skills & qualifications needed to work independently when offering support to our UK based logistics & airport customers.

More specifically, your tasks will include:

• Offering technical support to UK & international colleagues
• Troubleshooting via remote access
• Participating in the continued development of performance monitoring
• Reporting Hotline cases to our clients
• Supporting commissioning activities during upgrades
• Forming a conduit between BEUMER Group and our clients
• Travel to sites as and when required
• Site and office based
• Some out of hours /weekend work will be required

You have an electrical/controls background, maybe combined with an education in mechanical or electronic engineering. You will be experienced in troubleshooting and rectifying errors on running systems.  Most importantly, you have a broad technical understanding and are willing to learn new things.  Knowledge about Siemens S7/TIA portal or Allen Bradley PLCs, Windows, Linux and SQL databases would be an advantage, however training will be provided.

You have a technical "drive", curiosity, and willingness to learn new things. You thrive on outward contact and at times an unpredictable working day.  High quality and a sense for detail characterise your behaviour, and you are also service minded and independent.

The Hotline Technical Support Engineer will be part of a remarkable team providing support to 100's of the best customers globally, and you will work as part of a progressive family.  You will possess the following attributes:

·       Excellent communication skills

·       Excellent mediator

·       Customer Service focussed

·       Collaboration / inter-personal skills – elaborate

·       Willingness for domestic/international travel – for training & events/networking

·       Flexibility to meet the needs of the business

·       Attention to detail

·       A broad technical understanding and the willingness to learn something new

·       Full UK Driving licence required

This position will require a DBS check.

Additional Information

Interested?

Send your application via the link as soon as possible as we wish to welcome the right colleague without delay.