WHO WE ARE

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

WHAT WE STAND FOR:

It’s simple … we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves and interactive investor.

PURPOSE OF ROLE:

We are recruiting for Financial Services Administrators to join our Operations team. The role is responsible for the effective processing of tasks within the Transfers department. This includes but is not confined to; Settlements, Transfers, Account to Account Transactions and general customer queries. As a financially regulated company, it is important our colleagues ensure there is accurate adherence to the departments policies, procedures and regulatory responsibilities. This role will include building good relationships with Customers, internal departments and external stakeholder whilst enabling you to have the opportunity to develop your career within a market leading company.

Requirements

KEY RESPONSIBLITIES:

• Provide outstanding customer service to meet the requirements of both internal and external customers

• Make customer contact via phone, email /letter to enable straight through processing, where appropriate

• Timely and accurate processing of all customer documents and returned queries to ensure that customer’s needs are met

• Adherence to the regulations that apply to the area that you are working in

• Responsible for the processing of all departmental administration tasks, with a high degree of accuracy

• Escalate any unresolved issues to the Specialists providing them with enough information to investigate the issue

• Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality

• Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.

• Confident in delivering an efficient, consistent and high-quality service to our customers at every interaction.

• Ability to move between tasks and departments as business needs require

• Maintain the organisation’s first line of defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.

• Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework

SKILLS & EXPERIENCE REQUIRED:

• Advanced ability to work in an environment which requires a high level of accuracy

• Advanced Organization skills to manage completion of daily task and meet exacting deadlines

• Advanced communication skills (written and verbal) – ability to build rapport with customers and 3rd parties across all communication channels, maintain calm during pressurised situations, and share information in a clear and logical manner

• Advanced problem-solving skills

• Advanced enthusiasm and willingness to learn new tasks

• Advanced flexibility to move between different tasks and departments at short notice

• Ability to work unsupervised

• High degree of PC literacy – navigate a broad range of internal systems, ability to create Excel spreadsheets and formulae

• Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently, including the timely completion of all mandatory and recommended Training

• Provide Management Information as and when required

• Knowledge of the regulatory environment and associated risks that require managing

• Knowledge of the Financial Services Sector – specifically Wealth Management

• Knowledge of the regulatory and legislative environment and associated risks that require managing

• Understand the principles of Treating Customers Fairly

• Understand the principles of Training and Competence

• Understand the key drivers of Client Loyalty within a retail environment

• Understand FCA rules, particularly those relating to CASS

PERSONAL ATTRIBUTES:

STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

• Clear communicator

• Strong team player

• Demonstrated passion and drive for delivering the best outcome

• Moving with speed – delivering faster and better

• Decisive and take ownership of outcomes

• Not afraid to challenge and be open to challenges

Please note the salary for this role is £26,500k per annum.

We have start dates for the 15th/22nd April 2024.