Job Title: Customer Service Centre Advisor

Starting Salary: £21,000 pa

Hours per week: 35 Hours (Flexible Working Options) (Available between 8am – 6pm)

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.

Closing date: 30 April 2024

About the role
The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.  

Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders. 

Every day in this fast-paced environment will bring new challenges and the opportunity to make a real impact. From handling customer enquiries and resolving issues to working on exciting projects and providing first-class administrative support, this role is as diverse as it is rewarding. 

We believe in investing in our employees' development with access to ongoing training, empowering you to grow both personally and professionally. You will collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised. 

If you're looking for a role that offers excitement, variety, and the chance to make a difference, then this is the opportunity for you. 

What you'll bring

We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.   

You will demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure.  

You will be efficient and possess excellent interpersonal and communication skills with the ability to prioritise a busy workload, as well as have great administrative skills. 

Essential criteria

·       Experience of working in a customer contact centre environment.

·       Experience of working in a fast-paced environment

·       Experience of time management and organisation skills with the ability to multi – task and prioritise effectively to meet deadlines.

·       Administration experience

What's in it for you?

Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to people@iosh.com.