Company Description

On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. 

About Viasat 

Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are—on the ground, in the air or at sea, while building a sustainable future in space.

Chief Operations Office 

The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Job Description

As a part of Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

The Cloud Network Infrastructure (CNI) provides operation support on mission critical environment. As part of Inmarsat’s continuous development, Inmarsat now offer on Cloud Computing infrastructure on prem cloud services based on VMware and OpenStack and in public cloud with AWS.

The role will be responsible for supporting and troubleshooting the infrastructure, deploy new project and standard BAU activities for our internal customers. The successful candidate will be required to support level 3 escalated tickets as well as work with internal development teams on future designs and solutions.

The role will require the successful candidate to interact directly with customer technical teams to help resolve and improve services and with the various suppliers to manage the incidents and problems. The role will be responsible for the day-to-day operations (adding users, scale virtual environment, patching/upgrading). Value point for the candidate ability to create design documents, and, in case MoP (Manual of Procedure).

To support the Inmarsat Core Network Cloud Infrastructure the candidate needs to have base coding capabilities for automate the BAU activities, along with Linux Knowledge (RHEL and Ubuntu), Windows Environment, networking and storage skills.

The role is to ensure that the customer attains a complete service provided by Inmarsat with little or no downtime as practically possible and attain the SLA that is guaranteed by Inmarsat.

Without the correct support and role, customers would be unable to communicate with our satellites creating a critical service outage.

Key Responsibilities:

• Troubleshooting and resolving problems for level 3 escalated tickets. To monitor the case queue in Service Now for the CNI team to ensure all tickets are dealt with quickly and efficiently.
• Supporting root cause analysis of recurring issues which may require detailed scrutiny of large volumes of log files
• Working with internal Core Network Platform Team to resolve possible issues. 
• Support deployment of new project with automation, orchestration and provisioning.
• Provide out of hours support to the NOC as part of the on-call operations engineering team rota.
• To solve problems and provide work arounds when necessary.
• Ensuring all infrastructure devices are licensed and working in optimal condition.
• To use the test environment and lab to test new releases of software and templates released by CTO and testing possible patch/updates.
• Day to day tasks of following up and monitoring customer status for ongoing cases.
• To create where possible using automation, for example running python scripts, ansible, puppet and standard bash scripting.
• Staying current with system and product information, changes and updates
• Other duties as required by the line manager

Qualifications

• Demonstratable experience of network routing with Cisco related products.
• A good knowledge of Linux operating systems, for example RHEL Base, Ubuntu,
• Understanding of network concepts (LANs and WANs)
• Understanding the SDx concept (Software Define)
• Strong oral and written communication skills with the ability to present ideas and improvements in an effective and persuasive manner
• A practical, hands-on approach to problem solving with the ability to work effectively under pressure
• Self-motivated, willing to take responsibility and work with minimum supervision
• Self-motivated to learn new technologies and increase personal skillsets.
• International Travel may be required for short periods of time.
• You will be confident in your own knowledge/abilities and able to take strategic risks when needed
• Base Storage Experience.
• Base knowledge with BGP (EBGP, IBGP) and OSPF.
• Base knowledge of microservice products such as Docker, containerisation, Kubernetes.
• Programming experience in language such as Python and shell scripting.
• Microsoft office products for general office work including Teams, Outlook, Excel, Word, PowerPoint etc.
• To be able to conduct initial troubleshooting and diagnostics on all enquiries
• Ability to assimilate information and respond accordingly
• VMware and other Virtualization Technologies (OpenStack, KVM)
• AWS Hands on
• Hardware/server support experience (HP, Cisco, IBM, Dell)

Desirable Knowledge and Skills:

Have working technical knowledge of:

• Understanding SDx technologies
• AZURE, GCP and other possible public Cloud knowledge
• Juniper Junos switches and routers
• Ability to communicate across all levels of management and customer base.
• Firewall experience such as Checkpoint, Palo Alto, Cisco ASA
• API, Rest, Curl scripting
• Understanding ITIL and Agile Frameworks
• Wireless Networking technologies such as WiFi® and Bluetooth®
• Awareness of the various Inmarsat services and products

This section is an opportunity to highlight additional skills that would make the perfect candidate.

Additional Information

You must be eligible to work in this location advertised.

Our culture and ways of working 

Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. 

• Customer – we provide a unique value to our customers 
• Accountability – we take ownership, we deliver results, and we keep our promises 
• Respect – we collaborate, we embrace and celebrate diversity and we value difference 
• Excellence – we create bold solutions for our customers and put quality at the heart of everything we do 

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. 

Diversity

We want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. 

We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. 

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.