Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.

Description: Due to continued growth we are currently seeking to add a Jr. System Administrator to join our exceptional team. Jr. Systems Administrators at Charles IT primarily serve as first-line support for client requests while performing the job functions below

Duties and Responsibilities:

• Provide support and troubleshooting to resolve technical issues for end users
• Support Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware, and Hyper-V
• Effectively communicate with customers on ticket progress, impending changes, agreed outages, etc.
• Configure, install and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Document internal processes and procedures related to duties and responsibilities
• Maintain strong client system documentation to include system reviews and recommendations
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

Requirements

• Bachelor’s degree or equivalent in the IT field is preferred
• 2+ Years of experience in the IT field preferred
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms a plus.
• Superior communication skills required
• Ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• Self-starter with the ability to perform independently with little or no supervision
• High level of organization; strong attention to detail

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.

What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.

We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!

Benefits

Benefits: Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.