Job Description

Ingram Content Group is hiring an Operations Manager to contribute to our Operations team in Jackson, TN.  The Operations Manager manages the day-to-day operation of departments within our Distribution Center while ensuring service levels, performance levels, and quality standards are meeting daily requirements.

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• M-F 3pm-12am, may require some flexibility in addition to occasional Saturdays

What You'll Need:

• HS Diploma or GED
• 3 years experience in a high volume distribution center supervising at least 25 or more employees
• 2 years experience working with a Warehouse Management System
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Skills:

• 5+ years’ experience in a leadership role
• Experienced in coaching and developing team members and passionate about employee engagement
• Skilled in problem solving and communication.

What You'll Do:

• Manage and operate a group of departments within budgeted payroll guidelines.
• Coach, counsel and develop a group of operations supervisors.
• Control and manag costs for all assigned departments.
• Analyze staffing needs and delegate work based on volume requirements in assigned departments.
• Meet established turnover objectives.
• Ensure customer services levels and CPU goals are met.
• Manage progressive counseling process and ensure all associates in assigned departments are treated equally.
• Establish back-up strategies by cross-training, analyzing volume projections and problem solving.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader? Numerous opportunities to engage with books and authors
  • Author events & book signings
  • Up to 40% discount off books at Ingram’s First Edition Bookstore
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish