At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. 

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. 

About the Role:

As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!

The Associate IT Technician, Desktop Support Engineer will be stationed in our employee helpdesk, serving as our first point of contact for technical issues. This customer service focused role is responsible for day-to-day support of our laptops, desktops, AV equipment, and software applications. This role has an emphasis on provisioning and deprovisioning new hires including laptop deployments. On-call, after hours support may be required on rare occasion.

Primary Job Responsibilities:

• Troubleshoot and repair computer hardware, operating systems, and software
• Deploy new hire laptops and upgrade existing employees to new laptops
• Administer access, permissions, and privileges for on-site resources and cloud services
• Maintain clear and concise documentation of IT internal and user-facing processes
• Monitor hardware and software inventory and keep key IT equipment in stock
• Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs, and control organizational costs
• Investigate, understand, and resolve problems with local and remote infrastructure
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree or equivalent experience required
• 1+ years previous experience in technology related field or customer service is preferred
• Excellent customer service skills
• Strong computer literacy
• Previous experience using ticketing software
• Installing, configuring, and using a variety of operating systems (Windows 10, macOS, iOS, Android, Linux)
• Ability to lift and move objects up to 50 pounds
• Knowledge of Active Directory, Microsoft 365, and Okta preferred
• Demonstrated curiosity, desire to learn, and coachability
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits at PitchBook:

Physical Health            

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives 
• Life cover

Emotional Health 

• Paid sabbatical program after four years
• Paid parental leave 
• Education subsidies
• Robust training programs on industry and soft skills 
• Minimum 25 days annual leave and volunteer days

Social Health 

• Employee resource groups
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 8% Pension contribution
• Income protection
• Shared ownership employee stock program 
• Transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: £33,000 - £38,000
• Target annual bonus percentage: 7.5%

*Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be different ranges for candidates by location.

Working Conditions:

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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