Customer Service Assistant at Bristol Airport at Optime Group
London, United Kingdom
Job Descrption
Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.
This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.
What's on offer:
Rate of pay: £ 11.50 per hour
Overtime paid at £15.75
Shift pattern: Hours may vary working.
2 weeks paid training provided
Weekly pay
Temp to Perm (performance based)
Start Dates:
3rd June 2024
1st July 2024
Key Duties:
Greeting and checking in of passenger’s baggage for their respective flights.
Checking passports, visa documentation and flight details.
Offering and aiding customers’ needs.
Direct customers to the right direction/assist if needed.
Monitoring of baggage weights/applying extra cost if needed.
Reconciliation of passengers at Boarding Gates
Requirements:
Good eye for the details
Previous customer service experiences
Great communication and interpersonal skills
Patient and understanding
Flexibility in working times.
Valid right to work in the UK
UK Settled Status (If applicable)
Proof of National Insurance
Proof of (current) Address
Successful candidates will be required to complete a basic criminal record check following interview.
Shifts Available:
30, 20, 25 or 16 hours!
Please find below an example of a shift rota:
30 Hours - 5 on 3 off:
Day 1: 0300-1015
Day 2: 0430-1145
Day 3: 0500-1215
Day 4: 1300-2045
Day 5: 1230-1945
25 Hours - 5 on 4 off:
Day 1: 0300-1010
Day 2: 0430-1110
Day 3: 1000-1710
Day 4: 1600-2200
Day 5: 1500-2100
20 Hours - 3 on 6 off:
Day 1: 0300-1200/ 1200-2100
Day 2: 0400-1300/ 1200-2100
Day 3: 0400-1300/ 1100-2000
16 Hours - 5 on 3 off:
Day 1: 0300-0700
Day 2: 0400-0800
Day 3: 1500-1900
Day 4: 1500-1900
Day 5: 1400-1830
Flexibility will be required as there are some early starts and late finishes.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
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