The postholder will support the Technical Director to ensure the IT systems/platforms are developed and are fit for purpose for Wise Technical’s technical requirements. This role will be responsible for supporting the development and maintenance of IT infrastructures, devices, policies, processes, and systems, across the business.

The postholder will be the first point of contact for the Company’s IT support and will be able to work both independently and as part of a small dynamic team.

The job duties include:

• Provide first level technical support to end users via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively.

• Deploy computers, laptops, printers, mobile phones etc. and the associated technology behind those devices (OS imaging, application installation, mobile device management, security hardening etc.).

• Provide users with mailboxes, licences and permissions on both on-premises active directory/Azure AD and office 365 and 8x8 unified comms solution.

• Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required.

• Performing daily/monthly/annual IT routine tasks i.e., validating security controls, reviewing log management system, anti-virus etc.

• On/Off boarding end-users following company policy and procedures.

• Maintaining company hardware and software assets.
• Assist in IT projects and initiatives, such as system upgrades, migrations, and implementations, as assigned.

Reports to: - Technical Director      

This job description is intended to be an indication of the scope of the role. In addition to these functions employees are required to carry out such other duties as may reasonably be required.

Requirements

Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a similar role providing IT support and technical assistance in a business environment.
• Excellent verbal and written communication skills with an ability to build rapport and trust with team members.
• Experience administering Microsoft Active Directory, Azure, M365 & Office 365 and supporting Windows 10 & Windows 11 OS.
• Experience with hardware troubleshooting, including desktops, laptops, printers and peripherals.
• Strong analytical, problem solving and troubleshooting skills.
• Consistent attention to detail and high levels of accuracy.
• An IT certification in service/support or working towards MCSA, CompTIA certification would be advantageous.

Behavioural Expectations

• Willingness to learn and take on training courses to progress further.
• Flexible approach to work to support different departments and different projects.
• A proactive approach to problem solving.
• Appreciates the impact that decisions and actions have on the business.
• Ability to ensure that objectives or tasks are delivered on time and to an agreed quality.
• Pro-active and responsive to requirements to clients and colleague; a team player.
• Works co-operatively and productively with others, to achieve results.
• Learn and demonstrable knowledge and interest in baggage technical activities.
• Takes the initiative to work across boundaries to resolve challenges.
• Self-motivated individual with strong customer focus.
• Works with honesty and integrity and maintains the reputation of Wise Technical Limited.

Personal Attributes

• Demonstrate a consistent high standard of work and attention to detail.
• Punctual and presentable.
• A good team player.
• Effective Communications with colleagues and Management team.
• Calm temperament under pressured conditions.
• Customer Service focused.

Benefits

• Access to company pension scheme
• Long term sick salary insurance
• Free car parking
• Laptop
• Mobile phone allowance