Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Account Director provides strategic guidance in developing and leading tactical integrated marketing plans to clients. This role serves as an extension of the client brand team and day-to-day relationship lead, addressing concerns while identifying incremental opportunities. Directors are also accountable for counseling clients on effective marketing strategy based on research and best practices to meet brand objectives.
The Account Director owns the book of business and business growth efforts. Internally, the Account Director organizes, grows, and develops the team and externally ensures health in the client relationship in and beyond the assigned brand team.
As a full-service agency our Account Directors have to opportunity to lead/cooperate to a great variety of business areas including:
- Global brand launches
- Global & Regional brand management
- Digital Transformation
- Omnichannel customer centric engagement
- Digital campaign roll-out
- Competitive Intelligence/Qualitative Market Research
- Market Access MCM
- Patient support campaigns
- Business operations advisory
- Sales/Training support materials
- Medical Communications and HCP support materials
- Film, video and podcast creation
- Onsite/Virtual/Hybrid Events & congresses
- Digital Therapeutics
Duties and responsibilities
- The Account Director participates in vision setting for the client business, ensuring the broader team executes it through to delivery of work;
- They establish cross-collaboration with internal teams and agency partners, and foster sound relationships internally;
- Externally, the Director ensures health in the client relationship in and beyond the assigned brand team;
- This role also provides clients with research, analytical metrics, and strategic insight to develop and presents effective solutions;
- Account Directors oversee the delivery and financial impact on budget, and brand target goals and objectives with the client;
- The AD identifies, develops, and converts new business opportunities with existing and future agency clients;
- Negotiates contracts and fees with marketing directors and client procurement personnel.
- Learns new product and services features and benefits
- Responds to complaints and manage issues to ensure customer success and satisfaction
Qualifications
Skills and Competencies
- Strong and applied understanding of strategic planning, brand planning, pharmaceutical product life cycle management, digital development, and processes
- Demonstrates accuracy in reviewing PMO/junior team-developed scopes
- Demonstrates accountability for financial tracking and management of client budgets and communicating with client teams and senior leadership
- Owns and leads monthly budget reconciliation and forecasting efforts
- Able to collaborate and effectively manage at all levels and functions internally, and externally with clients and agency partners
- Demonstrates leadership and mentoring skills
- Able to create strategic decks and lead/facilitate presentations
- Big picture thinker with an understanding of client business and long-term goals
- Demonstrates problem solving skills
- Exhibits leadership and strong mentoring skills
- Demonstrates grace under pressure
- Thinks critically, knows when the team is moving too fast and needs to pause and re-evaluate
- Able to de-escalate a situation and create a clear path for the team to move forward
- Externally, serves as the client’s point person for larger-scale conflict
Qualifications and Education
- Educated to a degree level - ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathway) / MA in business administration, sales, marketing or similar relevant field;
- Min 10 years of experience in healthcare and life sciences: Account Directors have usually gained considerable previous agency experience, typically as an Account Manager and/ or Senior Account Manager.
Additional Information
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
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