Location: 2 days per week in-office (Wednesday + Tuesday or Thursday). You can choose whether to spend the Tuesday/Thursday in our Fleet or London office.

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Tempcover and Money.co.uk, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.

About Tempcover:

Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We’ve sold millions of policies that have helped drivers get where they need to go, but we’re not finished there. We’re growing our team to help us continue in that mission.

Here at Tempcover, we don’t just want to create the best digital experience for the majority of our customers, we want every customer to have the best experience!

We know that some of our best work can come from collaborating with a great team of people passionate about solving problems and making customers' lives easier. But it also comes when we’re learning and growing. There may be a few of the bullet points in the lists below that you can’t tick off, but if you can with most of them, we’d love to talk!

The role: 

As a Product Analyst at Tempcover, your input on conversion rate optimisation (CRO) will be crucial in driving customer value and business impact through smart decision-making. We need your help to build our strength in gathering data, improving our understanding of it, and driving actionable insights. We need a customer focussed Analyst who will identify opportunities on customer behaviour and across site and app performance. You’ll work closely with a variety of teams and stakeholders from across our business in order to answer questions like: 

• ‘Which is the part of our web quote journey that causes the highest drop-off?’
• ‘What do customers think of this new functionality in our app?'
• 'What impact does this have on conversion?’
• ‘What are the most impactful incentives to encourage users to download and use our app?’
• ‘How does this type of customer want to engage and transact with us?’

What you’ll be working on:

Joining a our product team you will come in to enhance our effectiveness as a team. Using tools like Google Analytics, Tag Manager, Fullstory, Power BI, Optimizely, you’ll tackle important problems that we’re only just starting to understand, in order to:

• Measure, quantify and optimise complex marketing funnels and consumer journeys, within our Tempcover business
• Implement some experimental user experience changes to learn the best approach that we feed into our engineering teams for production changes

• Collaborate and influence product teams to make data-driven decisions guided through split tests
• Monitor, report and diagnose trends in KPIs, automating wherever possible
• Communicate and present clearly to colleagues across product, marketing, engineering, underwriting and data & analytics
• Manage data from its raw format to an output of a comprehensive dashboard

What we’re looking for:

• Experienced with and passionate about digital, web-based and app-based product analytics
• Experienced in setting up A/B tests including analysing results and drawing conclusions
• Proactive with a positive attitude, well organised, and adept at managing competing deadlines and priorities
• Strong business acumen and experience building testing and experimentation programmes, conducting ROI analysis, synthesising recommendations, and presenting to senior executives
• Pragmatism; understanding of when analysis is good enough to finish
• Statistically literate, competent with some statistical testing or modelling techniques

Here’s a flavour of what our product team have been up to in the last couple of weeks:

• Launched an A/B split test experimenting with new styling and branding
• Made a change to part of the app quote journey to improve the experience
• Presented to the whole company (about 55 of us and growing!) about the next part of our web and app journeys we’re going to be testing
• Had a discovery workshop to develop parts of our roadmap by understanding the customer Jobs To Be Done, and what their anticipated gains and pains are when engaging with us.

Our commitment to you:

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

Benefits

We want to give you a great work environment. We want to contribute to both your personal and professional development and give you great benefits to make your time at Tempcover even more enjoyable. Some of these benefits include:

• Discretionary bonus based on personal and business performance
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• Hybrid working approach of in-office and wfh, and a “Work from Home” budget to help contribute towards a great work environment at home
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year 
• Up to 30 days per year “working from anywhere”
• Employer matching pension up to 7.5%
• Private Healthcare
• Group Life Assurance
• Employee Benefit Scheme that offers perks and discounts with major retailers.

P.s. As a tech company who strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so we can continuously improve the quality of our interviews and your experience. This has no bearing on the assessment of you as a candidate and you can opt out at any time. 

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