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Job Descrption

Customer Service Associate - German and English Speaker Location: LondonWork type: Hybrid
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, and is vital to our team.
Please note: C1 level and above in both English and German (written and verbal) is required for this role

Who You Are:

• You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.
• Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
• In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
• Your goal is to help our customers, internal and external, work smarter.
• You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

Your Next Challenge:

• Receive and process inbound sales queries from clients via the phone, email and online chat.
• Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.
• Encourage and enable customers to self-serve.
• Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.
• Handle customer requests for services related to password resets, download issues, technical questions, etc.
• Create research Customer Relationship Management (CRM) tickets.

What You'll Need:

• Strong interpersonal, organisational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Strong customer service skills and the ability to build and maintain relationships via telephone and email.
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
• Strong desire to learn.
• Fluency in written and spoken German and English (C1 Level or above both written and verbal in both languages).
• Ability to gather prospect and client information and to identify potential sales opportunities
• Ability to effectively manage time & complete multiple tasks in fast-paced environment

Benefits for qualifying employees at Getty Images Private Medical Insurance (PMI) Private Medical Insurance through Cigna is designed to give you access to medical care where and when you need it. The scheme covers the costs of private medical treatment for consultations, out-patient, in-patient and day-care treatment in accordance with the benefit limits and rules set out in the policy. All employees are automatically covered from the date they join. Individual cover is 100% Getty Images paid, and there is also the option to add your spouse and dependents to the policy at an additional cost.  Time off Work/life balance is important to us In addition to public holidays, Getty Images offers 25 paid holidays per year.   Company Paid Holidays Employees enjoy company-paid holidays for each of our global locations.  Life Assurance, Critical Illness and Income Protection We automatically enroll all new employees in our risk coverage schemes, with Getty Images paying 100% of the cost. We provide you with Group Life Assurance (x4 salary), Critical Illness Cover (x1 salary) and Income Protection (75% salary).  Employee Assistance Programme Our Employee Assistance Programme (EAP) is provided by Health Assured. This is a free, confidential, service available to all employees 24 hours a day, 365 days of the year  Group Personal Pension (GPP) Save for retirement with Aviva by making contributions consistently and conveniently through payroll deductions. Getty Images automatically enrolls all employees at 3% of your pay, with Getty Images contributing 5% of your pay. You have the option of increasing how much you contribute and benefit from tax and NI savings by contributing via salary sacrifice.  Learning & Growth We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more. 
__________________________Who We Are:Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy. 
Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers. Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter. Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
Leadership PrinciplesAs a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honestWe love character, authenticity, and integrity.
We always raise the barExcellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutionsWe love debate but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectfulWe will not tolerate rudeness.
We reject biased behavior and discriminationWe seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experiencesDiversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silosWe share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goalsWith one voice and shared accountability.
We put the customer at the heart of everything we doWe listen to, anticipate, and exceed customer needs, adapting as they evolve.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply. 
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email RecruitingAccommodations@gettyimages.com.
Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.  Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.

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