Job Title: Senior Credit Risk Manager 
Working Pattern: Monday to Friday, 09.00 - 17.00, 36.25 hours per week 
Salary: £90,000 - £100,000 and up to 20% bonus and benefits 
Location: Hybrid work from our London office in Holborn 

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Senior Credit Risk Manager, ready to make an impact, we've got a space with your name on it! 

We are Tandem - Where impact meets innovation  
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends. 

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  

Your team: Collaborators in change  

Key responsibilities include developing, monitoring and refining scorecards and affordability models. Other responsibilities also include monitoring of credit risk MI, identifying good and bad pockets of credit risk and working with the Business to optimise front and back-end credit risk strategy.  

Lending products include 1st and 2nd charge mortgages, secured motor loans, unsecured personal loans and unsecured home improvement loans.   

Your Impact: Building a greener tomorrow  

As a Senior Credit Risk Manager at Tandem your responsibilities will include:  

• Build, develop, document, monitor and maintain Tandem’s scorecards – across acquisition and account management / behavioural scorecards. These include internal / bespoke scorecards and also monitoring performance of Bureau scorecards.  
• Build, develop, document, monitor and maintain Tandem’s affordability models - used for affordability assessment as part of underwriting.  
• Build and develop cost of risk models to ensure credit risk inputs are appropriately fed into product pricing and risk-reward decisions. 
• Develop credit risk appetite metrics and triggers and credit risk early warning indicators, to ensure appropriate monitoring is in place at credit committee and other senior committees. 
• Develop front and back-end credit risk strategies, take recommendations to appropriate committees (such as Credit Committee) and seek approval to implement credit strategy enhancements. 
• Ensure adherence to relevant credit risk policies including model risk governance and lending polices. 
• Work with Data team to ensure delivery of credit risk data requirements (for credit strategy optimisation etc.).    
• Produce deep dive analyses for credit committee and other senior committees, and escalate issues along with recommendations / actions as appropriate.  
• Develop effective relationships with functions across the Bank.  
• Work with teams across the Business including Risk Measurement teams (responsible for impairment actuals and forecasting), Finance, Data and Product teams to build in impact from front and back-end credit risk strategies in formal Business plans.  
• Work with external stakeholders including Bureau to ensure availability of appropriate data to build / develop scorecards and optimise front and back-end credit strategies. 
• Adapt communication style and approach to articulate findings, business impacts and recommendations confidently and effectively, in particular, with respect to written and verbal communication at Heads of, Director and ExCo level.  
• Build, coach and develop team members with particular focus on ramping up scorecard, affordability models and credit risk analytical skills in the team.   
• Support the Business on strategics initiatives and lead, as appropriate, on credit risk initiatives with internal and external stakeholders (including Regulatory interactions where appropriate).   
• Actively promote a positive and strong risk culture across the business. 
• Collaborate with colleagues across all three lines of defence to support enhanced credit risk governance and control.  

We’d love to hear from you if you have: 

• Education: Bachelor’s degree in maths / stats, finance, business, economics, or other quantitative field.  
• Experience: proven experience of building scorecards and affordability models.  
• Knowledge: good knowledge of consumer credit risk management. 
• Knowledge: good understanding of mortgage, personal loans and motor finance products. 
• Knowledge: strong knowledge of front and back-end credit risk optimisation tools and strategies.  
• Computer skills: Proficiency in Microsoft Office and knowledge of programming skills like SAS and SQL.  
• Time management skills: good time management skills, the ability to effectively prioritise tasks, maintain timelines and manage/plan workloads effectively 
• Good communication skills, both written and verbal with experience of tailoring communication for different audiences  
• Analytical mindset with the ability to use data to drive decision-making 
• Proactive and innovative approach to problem-solving.  

It would be great, but not essential if you have: 

• Previous experience of working in Fintech environment. 
• At least 10 years of banking experience, with most of it being in the credit risk management domain. 
• Strong understanding of credit risk management principles on mortgages, personal loans, motor finance. 
• Advanced working knowledge of R/Python  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  
• Raise £200 per annum for charity > Tandem provide PR and marketing support  
• Have renewable energy at home > receive an additional 1 day annual leave  
• Drive an electric car > receive £500 towards a home charger  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.  

Don’t meet all the requirements? Don’t fret! We highly appreciate your unique experience and encourage you to apply for our Expression of interest vacancy on our Careers site.   
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.