Company Description

Who are we?

We’ve been providing high quality end-to-end IT solutions since 2001 and are now one of the largest providers of Communications and IT solutions in the UK.  Think of us an extension to our customers’ IT departments, helping them to optimise their technology. We provide a wide range of solutions and services which makes us an ideal choice, regardless of where our customers stand in their digital journeys or the scale of their requirements. We are also 100% committed to building and maintaining exceptional relationships with our customers and strive to consistently improve and develop in all aspects of our business.

What’s it like to work for us?

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

We care about our colleagues and strive to give them the support they need to be the best version of themselves.  We ensure that work works for you by offering flexible working, hybrid/home-based working styles (where possible), holiday purchase schemes, health & wellbeing programs, free day of annual leave for birthdays and more.

Job Description

About the Role

• Location:                          Home or Hybrid Based
• Salary:                              Up to £55k per annum DoE
• Car Allowance:                £5,000 per annum
• Contract Type:                 Permanent, Full Time
• Hours:                               37.5 hours per week (09:00 – 17:30, Mon - Fri)

Are you an experienced Project Manager seeking a new opportunity with an outstanding company?  Have you managed complex projects involving workstreams of various technologies?  If so, you should join our friendly team as a Senior Project Manager working on a home based basis.

As our SPM, you will be responsible for the delivery of multiple projects with high complexity which include products from multiple towers.  You will also ensure that the agreed solutions are executed and managed in line with our delivery and quality plans and approved budgets.  You will also act as the main point of escalation and provide coaching and mentoring to our junior team members.

Some of the key responsibilities include:

• Creating, managing and maintaining project plans and executing delivery in line with our Quality Gate process.
• Identifying resources required and assigns individual responsibilities.
• Providing a single point of contact for our customers and internal stakeholders.
• Chairing regular project reviews with client representatives and project team members, reports regularly on project progress to the client and line management.
• Defining the risk profile for each project, maintaining and managing the risk and issue log for each project.
• Producing clear and accurate project documentation to successfully govern all aspects of projects.
• Coordinating the resources of Daisy and its third parties to deliver projects effectively.
• Maintaining change control logs with records and impact assessments of all changes introduced during the project lifecycle.
• Consistently ensuring customer instigated changes are properly captured, approved and funded in line with procedures.
• Defining risk profiles for projects, maintaining and managing the RAID log and setup of contingency plans to minimise business risk.
• Managing the Service Transition aspects of projects.
• Providing and maintaining accurate forecasting of revenue for invoicing and revenue recognition purposes
• Ensuring timely and accurate invoicing with supporting evidence to demonstrate completeness of tasks / projects.
• Providing support to the Bid Management function on behalf of Project Management to provide quality responses to tender questions and detailed project plans.
• Acting as a point of escalation when necessary or requested.
• Travelling to customer sites when necessary.
• Consistently delivering projects to agreed time, cost and level of quality.
• Providing coaching and mentoring to junior members of the project team.
• Driving excellent Customer Satisfaction for projects from CSAT surveys.
• Supporting our Sales teams with potential project opportunities. 

Qualifications

Preferred Experience

• Demonstrable experience of project managing complex projects involving workstreams of various technologies and services. 
• Experience of UC&C solutions.
• Experience of networking, LAN / WAN & Wi-Fi solutions.
• Experience of Security and Firewall solutions.
• Experience of Data Centre and Cloud based solutions.
• Significant experience of people management.
• Professional Project Management qualifications such as APM or PRINCE2 are desirable.
• Experience and understanding of working within an ITIL lead organisation.
• Excellent understanding of Risk and Issue management with demonstrable practical experience.
• Excellent commercial knowledge and financial techniques for managing project cost, revenue and invoicing.

Key Competencies

• Excellent written and verbal presentation skills.
• Excellent MI and reporting skills.
• Strong people management skills, including conflict resolution.
• Strong negotiation skills.
• Excellent management qualities.
• A flexible attitude to work.

Additional Information

Did we mention the perks?

We value our team members and show our appreciation by providing outstanding benefits and rewards to help make Daisy a great place to work and provide a great work life balance!

• Generous holiday allowance starting at 25 days (increasing to up to 30 days with tenure), complemented by a holiday purchase scheme.
• A free day of annual leave for birthdays and weddings.
• Opportunities for personal development through Daisy University and Apprenticeships.
• Home Based or Hybrid Working – Ensuring work works for you!
• Enhanced family-friendly policies to support you and your loved ones.
• Comprehensive Health & Wellbeing offerings, including discounted health plans, an Eye Care Scheme, an Employee Assistance Programme, and support from our dedicated in-house Wellbeing team.
• Access to The Exchange, our online discount platform with discounts from over 1,200 retailers.

Please note that candidates that are progressed to 2nd stage interview will be required to attend an in-person interview at our Nelson (BB9) Head Office.

Interested? Submit your interest today for review and consideration by our friendly Talent Acquisition Team!