Company Description

Who are we?

We’ve been providing high quality end-to-end IT solutions since 2001 and are now one of the largest providers of Communications and IT solutions in the UK.  Think of us an extension to our customers’ IT departments, helping them to optimise their technology. We provide a wide range of solutions and services which makes us an ideal choice, regardless of where our customers stand in their digital journeys or the scale of their requirements. We are also 100% committed to building and maintaining exceptional relationships with our customers and strive to consistently improve and develop in all aspects of our business.

What’s it like to work for us?

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

We care about our colleagues and strive to give them the support they need to be the best version of themselves.  We ensure that work works for you by offering flexible working, hybrid/home-based working styles (where possible), holiday purchase schemes, health & wellbeing programs, free day of annual leave for birthdays and more.

Job Description

What’s on offer?

• Location:                        Nelson (BB9)
• Salary:                            Up to £26k per annum
• Contract Type:               Permanent, Full Time
• Hours:                            37.5 hours per week, Mon – Fri (8:30 – 17:00)
• Working Style:               Hybrid (2 days home, 3 days office)

As our Delivery Executive, you will work with our customers within our friendly Provisions Team to ensure that all orders are successfully processed and delivered on time and within agreed budgets.  You’ll also be working with our Suppliers, Project Managers and Customers throughout the order process to keep all communications as clear as possible and parties up to date throughout the order process.   

We believe in teamwork, and as a Delivery Executive, you'll be at the forefront of creating a positive and welcoming experience for our customers and partners alike. If you have a passion for providing outstanding customer service and are keen to learn new technologies, this could be the role for you.

This is a great opportunity for an experienced candidate that is seeking a healthy work-life balance. Based at our Nelson (BB9) head office on a hybrid basis, the team are currently working two days from home and three days in the office. 

Some of the key responsibilities include:

• Managing orders from start to delivery, ensuring clear communication.
• Proactively overseeing orders, sticking to budgets, and hitting key milestones.
• Creating monthly financial and product forecasts for informed decision-making.
• Handling supplier deliveries and troubleshooting issues during processing.
• Maintaining regular communication with teams and partners at crucial delivery points.
• Promptly escalating issues to minimize business risks.
• Monitoring delivery schedules to prevent unnecessary costs.
• Conducting thorough billing checks for financial accuracy.

Qualifications

Preferred Skills & Experience

• General understanding of Ethernet and WLR provisions.
• Telecommunications experience.
• Experience in using multi systems and platforms.

Key Competencies

• Proactive Team Player
• Clear Communicator
• Results-Driven

Additional Information

Did we mention the perks?

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Free Days – Free day of annual leave for birthdays and weddings.
• Daisy Grow and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Home or Hybrid Based Working, to ensure work WORKS for you!
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

Ready for the challenge?  Apply today or contact our friendly Talent Acquisition Team for more information.