Job Description

• Location:                            Manchester (M22)                        
• Salary:                               £45k per annum
• Car Benefit:                       Company Car                                
• Contract Type:                   Permanent, Full Time
• Working Style:                   Hybrid

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

Working on hybrid basis, you'll be assigned to one of our dedicated customer accounts supporting a small data centre several days a week, within an office-based environment. In this varied role, you will be tasked with delivering and supporting IT network mobilisations for project setups, whilst also managing and maintaining large, multi-faceted corporate LANs and associated networks. You will  also ensure the reliability, security, and performance of the network infrastructure to meet the organization's business needs.

Beyond the normal day-to-day responsibilities, you’ll also provide third-line technical infrastructure support to the business and outsourced contracts, including mentoring junior engineers and offering guidance. Each day will present unique challenges as you oversee network-reliant services within the Network Operation remit, with a focus on training and professional re-certification.

You will also:

• Manage data centre specification Nexus switching and layer 3 routing.
• Integrate with the existing Network and Mobilisation function to proactively delivery and manage project networks in a professional, safe, and timely manner.
• Work alongside 3rd party suppliers to rack and patch, configure, troubleshoot, and test, all types of networking equipment.
• Provide a high level of quality across multiple functions in the team including documentation and process.
• Provide 3rd line investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution.
• Work closely with customers and become a trusted advisor, occasionally leading presentations to customers and mentoring people internal & external.
• Become an extension of the customer’s connectivity team, ensuring the best customer experience and deliver high levels of expertise.

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have strong analytical skills with the ability to troubleshoot complex network issues and identify underlying problems or trends. You will also have significant experience in Cisco Meraki hardware and software troubleshooting Ethernet, WAN, SD-WAN, VPN solutions including multiple access technologies, load balancing, routing and switching, & firewall platforms. 

You should also have:

• CCNA – Switching and Routing (current)
• Experience supporting and configuring Cisco Nexus and Catalyst switches.
• Exposure to Cisco Meraki equipment including Firewalls, Switching and Access Points
• Solid understanding of SDWAN technologies.
• Ability to troubleshoot and implement firewall changes, including IPSec VPN.
• Ability to troubleshoot xDSL, FTTC, SOGEA, Ethernet services, L2TP and PPP.
• Experience with virtual SaaS services – ideally Zscaler ZIAPA.
• Willingness to travel for several days at a time.
• Valid UK Driving License.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.  If hybrid working isn’t for you, you also have the option to work on-site instead.
• Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.