Job Description

CRM Executive

Attractive Salary, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more!

This role is a remote based working position

Working pattern - Monday to Friday, 39 Hours per week, working between 0800 and 1700hrs.

Want to be at the forefront of one of Brakes investments in cutting edge technology, Salesforce.com? Do you have a passion for working with your colleagues and want to make their lives easier? Do you have an appetite for learning and are you inquisitive about differ parts of the Sysco business?  Then you need to be part of the CRM Team!

Salesforce is with us, and we are looking for a passionate, dedicated and motivated individual capable of working in a fast paced, ever changing and growing team. As a CRM Executive no day will be the same. One day you will work with various colleagues from across the business to understand their requirements of Salesforce, another you will be working with Sysco to develop these requirements into useful Salesforce functionality, and the next day you deploying and training this to your colleagues. One thing however will remain constant - you will always be there at the front line to help colleagues with their questions and queries, supporting them in making sure they get the most from Salesforce.

Your local pub, your favourite restaurant and your children’s school all have one thing in common – Brakes UK.  There’s a lot of hungry mouths to feed out there, which is where you come in – to keep our network delivering over 1.5 million items to our customers each and every day.  Whether it’s watermelons in Warrington, risotto in Reading, afternoon tea in a care home or fresh-caught fish in a Michelin starred restaurant – as a member of our Telesales team, you’ll play an important part to ensure we deliver our promises to our customers and we guarantee that you’ll have fun along the way!

The role of a CRM Exec:

As a CRM Exec you will be working around 4 key areas

 Support Continual Development of the Salesforce.com

• Work with teams around Brakes to gather and document Salesforce Continuous Improvement needs,
• Work with the wider CRM team to plan development into upcoming ‘Sprints’ and support Sysco’s Salesforce development team to really understand these requirements,
• Undertake any relevant Salesforce configuration work within Salesforce.com,
• Support in testing the sandbox at the end of every sprint.

        Manage General Administrative Duties

• Act as the frontline queries from users. Remedy those you are able to, or pass those various support teams to remedy.
• Run day to day admin tasks (user support, new user requests, profile changes, data loads etc)
• Support business users with adhoc requests for reports and dashboards.
• Manage, review and update Chatter groups.

         Ensure and drive user adoption of Salesforce.com

• Support the communication and management of the business facing CRM Super Users,
• Support with the ongoing adoption of salesforce by creating and delivering a variety of different training (e.g. classroom, creating learning documents etc),

              Ensure Brakes has the best possible understanding of  the capabilities of Salesforce.com

• Work with Sysco to understand how Salesforce is used across the globe,
• Complete modules and projects in Trailhead to acquire additional Salesforce skills and knowledge,
• Ensure an understanding of industry news relevant to Salesforce.com,

Knowledge, Skills, Experience

• Previous experience of working within a Sales Operations, Contact Centres, Marketing or Sales team, or a good grasp of sales, service and marketing-based processes,
• Excellent customer service skills,
• Excellent communication and problem solving skills
• People orientated
• Ability to thrive in a very busy, demanding and pressurised environment and prioritise workload
• Salesforce Accreditations (at least Administrator level),
• Previous experience of CRM administration (preferably Salesforce). A Salesforce based qualification would be advantageous.
• Ability to analyse large amounts of data to aid decision making and prioritisation of improvement opportunities.
• Good understanding of SAP/ BW/ Office Applications.
• Ability to work with all stakeholders, at varying levels, in Brakes and Fresh Direct.

What you’ll get:

• Competitive salary
• Huge discount on all sorts of lovely food
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Free parking and subsidised canteens
• A lot of fun every single day!
• …and much more!

There’s a lot on offer, so what are you waiting for?

FEED YOUR AMBITION. DELIVER YOUR FUTURE

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.