Job Description

Brakes are recruiting for 2 ITSM Change Analysts to join the IT Service Management team on a full time, permanent basis.

We are offering a remote base contract with working hours of Monday – Friday, 8am-5pm. Flexibility will be required for occasional team meetings and travel expenses will be reimbursed.

As the ITSM Change Analyst it is your responsibility for facilitating and administering Technology change management activities. This consists of Normal, Standard and Emergency Changes, totalling 200-250 per month. You will take into consideration technology / analytics and governance / process change impacts across the GB organisation and mitigating risks or resistance. This role will engage with a variety of roles and stakeholder groups across the organisation who are impacted by these changes.

Operating across STGB as part of “One Sysco GB”, this role focuses on managing changes in the SNOW platform and driving data analytics to understand the success and impact of Technology change. The ITSM Change Analyst will be delivering change activities including assessment, analysis, development, documentation, and implementation of Technology change to ensure all risks are identified, and impact mitigation plans are firmly in place before the Technology change is approved.

Key Accountabilities and Responsibilities:

• Ensure that all change records comply with the requirements of the Change Management Process and contain all relevant information to allow all other parties to assess and approve the change. 
• Work with other support disciplines (incident, problem, release and configuration management) to address operational support issues and drive solutions forward. 
• Review all completed changes (Emergency, successful or failed) from the previous CAB schedule and determine which changes (if any) require a Change Post Implementation Review (CPIR). 
• Ensure every change request has been fully approved prior to implementation.
• Review the Forward Schedule of Changes for changes that may cause conflict and if necessary reject them.
• Work with the Change Manager to ensure that Sarbanes Oxley (SoX) audit controls are observed.
• Conduct post change analysis as a part of effective reporting.
• Metrics Reporting.
• Feeds into the Continuous Service Improvements log.

About you:

It is highly advantageous that the successful candidate has ITIL V3/ V4 foundation and a good working knowledge of Service Now with proven experience of working in a previous Technology position. You will be confident in communicating with internal and external customers at all levels and maintain a high level of accuracy and attention to detail in your work. You will also take ownership of your own performance and be able to identify areas for improvement and development.

What we offer:

• A competitive salary
• Pension scheme
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.