Job Description

National Account Executive

Homebased – Frequent Travel required – need to be located within 1 hour of Bicester

Full time working Monday to Friday 39 Hours per week

£competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more

Due to an exciting period of growth, we are currently recruiting a talented and collaborative National Account Executive to join our Commercial Account Team working within the food services industry.

As a National Account Executive you will provide support and guidance to provide an excellent service to our Commercial Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced.  This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.

Supporting the Account Management team you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism. You will become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line support within the customers Offices, managing the relationships with the business and transferring and sharing knowledge to the wider team.

Key responsibilities:

• Build and maintain relationships across the customers food teams as well as the regional Ops teams
• Support the Account Manager to cascade & embed processes within the customers business
• Handle customer contacts, inbound and outbound – in line with customer experience standards
• Ensure all issues are dealt with according to agreed KPI's
• Deliver an excellent customer experience, supplying fast, up to date resolutions
• Proactively inform customer food & admin teams of any delivery service issue.  Manage daily substitutions, rolled orders etc
• Maintain customers folders / Salesforce to ensure all relevant data is updated
• Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations
• Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes
• Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions
• Develop a sound knowledge of customer’s needs, competitor activity and the Company’s products/resources
• Manage the creation and cascade of weekly/monthly reporting to the National Account customer base
• Attend all customer engagement days and roadshows in support of the Sector Manager.
• Support Account Management team in the daily role picking up any other tasks as required

You:

With a passion for food, you’ll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team.
Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Required skills and competencies:

• Drive for results and particularly new business
• Uncover customer pain points & leverage the broader Fresh Direct offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in
• Proven experience in managing customers – face to face or over the telephone
• Demonstrate knowledge of retention and growth of accounts.
• Target driven, proven experience of achieving targets.
• Stakeholder management/engagement
• Good at Excel to produce well organised planning in order to maximise selling time in trade

What you’ll get:

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for?

Bring your whole self to work. #BelongAtFreshDirect
At Fresh Direct  we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

FEED YOUR AMBITION. DELIVER YOUR FUTURE

Additional Information

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.