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Job Descrption

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the RoleHinge is hiring a Lead Product Manager, Internal Tools!
As the Lead Product Manager for the Hinge Trust & Safety Internal Tools team, you will lead the development of community experience tools that allow Hinge to effectively moderate content, respond to escalations, handle appeals, support customers, and more. You will work closely with a team of talented engineers and cross-functional stakeholders to build and integrate first and third party tools. This role is essential to enable front line operations teams to deliver exceptional user experiences.

Responsibilities

• Product Strategy: Develop and execute a product strategy for internal tools, aligning it with the company's overall goals and objectives.
• Build and manage first-party tools: Be the accountable owner for all internal tools, identifying when tools need to be developed, changed, or deprecated.
• Procurement Expertise: Identify opportunities for third-party solutions, weighing the tradeoffs of building versus buying products. Be able to effectively represent your perspective to leadership.
• Feature Development: Collaborate with engineering teams to define, prioritize, and deliver technical solutions and features that improve efficiency, productivity, and user experience.
• CRM Integration: Lead efforts to integrate Zendesk and other third-party tools, ensuring seamless operations and data synchronization.
• Roadmap Planning: Create and maintain a clear product roadmap, regularly communicating updates to stakeholders.
• Cross-functional Collaboration: Work closely with customer support, operations, and engineering teams to ensure alignment, identify external projects with potential tooling dependencies, and effective execution of internal tools projects.
• Data Analysis: Use data and analytics to track the performance of internal tools and make data-driven decisions for improvements.
• Compliance and Security: Ensure that internal tools meet security and compliance standards, protecting user data and company assets.
• Vendor Management: Manage relationships with third-party tool providers, research buy-vs-build opportunities, negotiate contracts, and stay informed about updates and new features.

What We're Looking For

• 5+ years experience as a Product Manager building tools to enable internal teams. Previous work in B2B SaaS or CRM companies is a plus.
• Bachelor's degree in a related field (Computer Science, Business, etc.). 
• Strong technical background with a good understanding of software development and integrations.
• Experience with Zendesk or similar customer support platforms is highly desirable.
• Experience identifying strategic problems and building end-to-end tooling solutions.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for creating tools that improve the internal workflow and user experience.

As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact employeebenefits@matchgroup.com.

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