Admin-Receptionist
Full-time
Mid
Description
JOB SUMMARY
The Receptionist is responsible for providing front-line customer service and administrative support at City Hall. This position serves as the first point of contact for visitors, callers, and citizens seeking information or assistance related to city services and departments. The Receptionist must maintain professionalism, confidentiality, and positive customer experience while efficiently managing a variety of office tasks.
ESSENTIAL JOB FUNCTIONS AND KEY RESPONSIBILITIES:
Greeting and Assisting Visitors:
• Welcome and direct visitors to appropriate departments or personnel.
• Answer inquiries and provide information regarding city services, policies, and procedures.
Phone Management:
• Answer, screen, and direct phone calls to the appropriate staff members.
• Take and relay messages accurately and promptly.
Administrative Support:
• Perform general office duties such as filing, data entry, and record keeping.
• Schedule appointments, meetings, and conference room reservations as needed.
• Assist in processing forms, applications, and permits for various city departments.
Customer Service:
• Provide excellent customer service to residents, businesses, and visitors, ensuring helpful, courteous, and positive interaction.
• Resolve or escalate customer concerns, complaints, or issues in a professional manner.
Mail and Office Supplies:
• Receive and sort incoming mail and deliveries.
• Maintain the office supply inventory and reorder items as necessary.
Coordination and Communication:
• Maintain office communication systems, including the distribution of memos, notices, and updates to staff and the public.
• Assist in coordinating and supporting office events, programs, or initiatives.
Record Maintenance:
• Help maintain accurate, up-to-date records, files, and logs for various departments within the city.
• Support staff with administrative tasks as needed, including preparing documents and reports.
The Receptionist is responsible for providing front-line customer service and administrative support at City Hall. This position serves as the first point of contact for visitors, callers, and citizens seeking information or assistance related to city services and departments. The Receptionist must maintain professionalism, confidentiality, and positive customer experience while efficiently managing a variety of office tasks.
ESSENTIAL JOB FUNCTIONS AND KEY RESPONSIBILITIES:
Greeting and Assisting Visitors:
• Welcome and direct visitors to appropriate departments or personnel.
• Answer inquiries and provide information regarding city services, policies, and procedures.
Phone Management:
• Answer, screen, and direct phone calls to the appropriate staff members.
• Take and relay messages accurately and promptly.
Administrative Support:
• Perform general office duties such as filing, data entry, and record keeping.
• Schedule appointments, meetings, and conference room reservations as needed.
• Assist in processing forms, applications, and permits for various city departments.
Customer Service:
• Provide excellent customer service to residents, businesses, and visitors, ensuring helpful, courteous, and positive interaction.
• Resolve or escalate customer concerns, complaints, or issues in a professional manner.
Mail and Office Supplies:
• Receive and sort incoming mail and deliveries.
• Maintain the office supply inventory and reorder items as necessary.
Coordination and Communication:
• Maintain office communication systems, including the distribution of memos, notices, and updates to staff and the public.
• Assist in coordinating and supporting office events, programs, or initiatives.
Record Maintenance:
• Help maintain accurate, up-to-date records, files, and logs for various departments within the city.
• Support staff with administrative tasks as needed, including preparing documents and reports.