Automotive Customer Service Advisor
Full-time
Mid
Description
Automotive Customer Service Advisor
Job Summary of Automotive Customer Service Advisor:
The main responsibilities of this role include supporting sales and service operations, managing inventory accurately, and ensuring compliance with standards to facilitate a smooth operation that prioritizes customer satisfaction. Stressing teamwork, utilizing technology, and striving for ongoing improvement are vital aspects of this position for optimizing productivity and ensuring customer happiness.
Job Duties and Responsibilities of Automotive Customer Service Advisor:
• Join forces with colleagues to complete sales and service tasks and mentor new team members.
• Utilize understanding of safety protocols, industry best practices, operational standards, equipment functionalities, and product specifications.
• Employ digital tools to increase sales effectiveness, enhance service delivery, and encourage engagement with both employees and customers.
• Follow company policies while tracking and monitoring inventory, returns, and special orders with precision.
• Process transactions using point-of-sale systems, manage merchandise labeling, and oversee storage operations.
• Aid and support customers, addressing issues and assisting with their purchasing selections.
• Maintain the safety of the facility by regularly checking for potential hazards and adhering to proper procedures for handling dangerous substances.
• Establish a team dynamic that is built on collaboration and inclusivity, with a focus on supporting growth, mentorship, and acknowledgment of team members.
• Contribute to a positive organizational impact by fostering integrity, following company policies, and encouraging ethical practices.
• Perpetually seek improvements, embrace the latest technologies, and offer support to team members as they navigate changes and challenges.
Qualifications and Experience of Automotive Customer Service Advisor:
• A genuine driver's license issued by the state must be shown.
• Legal adulthood typically begins at the age of 18 or older in most places.
• Candidates with prior experience in auto servicing or retail are encouraged to apply.
Benefits of Automotive Customer Service Advisor:
• Extensive health, vision, and dental insurance plan.
• Walmart provides financial perks like a 401(k) program, stock buying options, and employer-supported life insurance.
• Paid time off is inclusive of parental leave, family care leave, bereavement, jury duty, and voting, offering employees various forms of time away from work.
• Included in the benefits are coverage for short and long-term disabilities, discounts from Walmart, and compensation for military leave.
• Walmart's educational assistance programs encompass the payment of tuition, textbooks, and associated fees for eligible employees.
Salary:
• Hourly wage range of $18.00 to $25.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour depending on schedule, facility, season, or specific work performed.
About Walmart:
Devoted to customer satisfaction, Sam's Club, a Walmart subsidiary, is focused on delivering premium products and services to its members within a secure, all-embracing, and encouraging workplace. Walmart promotes values such as diversity, honesty, and perpetual advancement, motivating associates to prosper and contribute positively to members and society.
FAQ
Q: What is the job description of a tire technician?
A: They remove and install tires, repair minor damage, and operate lifts and power tools safely.
Q: What do automotive service advisors do?
A: They greet customers, document vehicle issues, communicate with technicians, provide estimates, and manage the repair process.
Q: Is it hard to be an automotive service advisor?
A: It can be challenging due to constant communication, multitasking, and handling customer concerns.
Q: What do you call someone who works with tires?
A: A tire technician or tire fitter.
Q: Does a tire technician work hard?
A: Yes, it’s physically demanding but often enjoyable for those who like hands-on work.
Q: Do you need a license to be a service advisor?
A: No license is required, but a high school diploma and auto repair knowledge help.
Q: What is the most stressful job to have?
A: High-stress roles often include firefighters, military personnel, surgeons, and emergency responders.
Q: Do you need a degree to be a tire technician?
A: No, most learn through on-the-job training with a high school diploma.
Q: Why are auto techs leaving the industry?
A: Low pay, long hours, expensive tools, and limited career growth push many to other fields.
Q: Is a service advisor a stressful job?
A: Yes — balancing customer expectations, repair timelines, and sales goals makes it high-pressure.
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Job Summary of Automotive Customer Service Advisor:
The main responsibilities of this role include supporting sales and service operations, managing inventory accurately, and ensuring compliance with standards to facilitate a smooth operation that prioritizes customer satisfaction. Stressing teamwork, utilizing technology, and striving for ongoing improvement are vital aspects of this position for optimizing productivity and ensuring customer happiness.
Job Duties and Responsibilities of Automotive Customer Service Advisor:
• Join forces with colleagues to complete sales and service tasks and mentor new team members.
• Utilize understanding of safety protocols, industry best practices, operational standards, equipment functionalities, and product specifications.
• Employ digital tools to increase sales effectiveness, enhance service delivery, and encourage engagement with both employees and customers.
• Follow company policies while tracking and monitoring inventory, returns, and special orders with precision.
• Process transactions using point-of-sale systems, manage merchandise labeling, and oversee storage operations.
• Aid and support customers, addressing issues and assisting with their purchasing selections.
• Maintain the safety of the facility by regularly checking for potential hazards and adhering to proper procedures for handling dangerous substances.
• Establish a team dynamic that is built on collaboration and inclusivity, with a focus on supporting growth, mentorship, and acknowledgment of team members.
• Contribute to a positive organizational impact by fostering integrity, following company policies, and encouraging ethical practices.
• Perpetually seek improvements, embrace the latest technologies, and offer support to team members as they navigate changes and challenges.
Qualifications and Experience of Automotive Customer Service Advisor:
• A genuine driver's license issued by the state must be shown.
• Legal adulthood typically begins at the age of 18 or older in most places.
• Candidates with prior experience in auto servicing or retail are encouraged to apply.
Benefits of Automotive Customer Service Advisor:
• Extensive health, vision, and dental insurance plan.
• Walmart provides financial perks like a 401(k) program, stock buying options, and employer-supported life insurance.
• Paid time off is inclusive of parental leave, family care leave, bereavement, jury duty, and voting, offering employees various forms of time away from work.
• Included in the benefits are coverage for short and long-term disabilities, discounts from Walmart, and compensation for military leave.
• Walmart's educational assistance programs encompass the payment of tuition, textbooks, and associated fees for eligible employees.
Salary:
• Hourly wage range of $18.00 to $25.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour depending on schedule, facility, season, or specific work performed.
About Walmart:
Devoted to customer satisfaction, Sam's Club, a Walmart subsidiary, is focused on delivering premium products and services to its members within a secure, all-embracing, and encouraging workplace. Walmart promotes values such as diversity, honesty, and perpetual advancement, motivating associates to prosper and contribute positively to members and society.
FAQ
Q: What is the job description of a tire technician?
A: They remove and install tires, repair minor damage, and operate lifts and power tools safely.
Q: What do automotive service advisors do?
A: They greet customers, document vehicle issues, communicate with technicians, provide estimates, and manage the repair process.
Q: Is it hard to be an automotive service advisor?
A: It can be challenging due to constant communication, multitasking, and handling customer concerns.
Q: What do you call someone who works with tires?
A: A tire technician or tire fitter.
Q: Does a tire technician work hard?
A: Yes, it’s physically demanding but often enjoyable for those who like hands-on work.
Q: Do you need a license to be a service advisor?
A: No license is required, but a high school diploma and auto repair knowledge help.
Q: What is the most stressful job to have?
A: High-stress roles often include firefighters, military personnel, surgeons, and emergency responders.
Q: Do you need a degree to be a tire technician?
A: No, most learn through on-the-job training with a high school diploma.
Q: Why are auto techs leaving the industry?
A: Low pay, long hours, expensive tools, and limited career growth push many to other fields.
Q: Is a service advisor a stressful job?
A: Yes — balancing customer expectations, repair timelines, and sales goals makes it high-pressure.
Related Keywords:
jobs hiring near me, Walmart jobs near me, Walmart hiring near me, jobs, jobs near me, hiring immediately near me, jobs hiring immediately, part time jobs near me, Walmart warehouse jobs, part time jobs hiring near me, places hiring near me, hiring now near me, Walmart careers near me, hiring immediately, jobs hiring now near me, jobs hiring now, Walmart hiring, hiring near me, jobs at Walmart near me, Walmart job near me, jobs at Walmart, Walmart jobs hiring near me, Pharmacist jobs near me, Maintenance jobs near me