Computer (IT) Field and Telephone Support Technician in Raleigh
Full-time
Mid
Description
About Us
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400000 monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
We are a well-established, reputable IT provider specific to the medical industry with locations and customers across the country. We are currently seeking a new Field Technician in Raleigh, North Carolina and surrounding areas to compliment our team in the Charlotte area. This is a hybrid position meaning the incumbent will work both remotely with our remote support team (from their home) and in the field. This position is for immediate hire.
A person with networking and/or verifiable experience within the Cybersecurity field would be a huge plus.
Responsibilities
• Provide both remote and onsite technical (IT) support.
• Hardware/software installations in various medical offices as needed including network cabling.
• Ensure periodic backups and remote monitoring of client assets.
• Respond to client tickets in a prompt and timely manner.
• Follow up with doctors office to ensure customer satisfaction.
Qualifications
• Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019 and Windows 10.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
• Experience with network cabling and proficiency with all areas of networking and domain administration.
• Understanding of virtual machines.
• Excellent customer service, reporting, follow through, and time management skills.
• Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, printers, and scanners.
• Commute/travel to our clients offices.
• Occasional out of area/state travel may be required.
The pay range for this position is $22000-$24000 per year.
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400000 monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
We are a well-established, reputable IT provider specific to the medical industry with locations and customers across the country. We are currently seeking a new Field Technician in Raleigh, North Carolina and surrounding areas to compliment our team in the Charlotte area. This is a hybrid position meaning the incumbent will work both remotely with our remote support team (from their home) and in the field. This position is for immediate hire.
A person with networking and/or verifiable experience within the Cybersecurity field would be a huge plus.
Responsibilities
• Provide both remote and onsite technical (IT) support.
• Hardware/software installations in various medical offices as needed including network cabling.
• Ensure periodic backups and remote monitoring of client assets.
• Respond to client tickets in a prompt and timely manner.
• Follow up with doctors office to ensure customer satisfaction.
Qualifications
• Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019 and Windows 10.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
• Experience with network cabling and proficiency with all areas of networking and domain administration.
• Understanding of virtual machines.
• Excellent customer service, reporting, follow through, and time management skills.
• Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, printers, and scanners.
• Commute/travel to our clients offices.
• Occasional out of area/state travel may be required.
The pay range for this position is $22000-$24000 per year.