Contact Centre Agent
Full-time
Mid
Description
Contact Centre Agent
Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.
Salary - £24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.
Key Responsibilities
Manage inbound and outbound customer communications via telephone, live chat, and email
Negotiate and agree affordable and sustainable repayment arrangements
Follow client instructions and adhere strictly to regulatory and compliance requirements
Provide tailored, empathetic solutions to help customers resolve outstanding debts
Collaborate with colleagues to share best practice and continuously improve outcomes
Maintain accurate and up-to-date customer records across internal systems
Contribute positively to helping customers regain and maintain financial stabilityBenefits
Hybrid working model (three days in the office and two days working from home following probation)
25 days annual leave plus bank holidays
Comprehensive two-week induction and training programme
Flexible shift patterns to support work-life balance
Mandatory office closure between Christmas and New Year
Company pension scheme
Company sick pay scheme
Mental health champions and well-being initiatives
Free onsite parking
Regular social events and casual dress daysInterested in finding out more? Click Apply to submit your application
Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.
Salary - £24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.
Key Responsibilities
Manage inbound and outbound customer communications via telephone, live chat, and email
Negotiate and agree affordable and sustainable repayment arrangements
Follow client instructions and adhere strictly to regulatory and compliance requirements
Provide tailored, empathetic solutions to help customers resolve outstanding debts
Collaborate with colleagues to share best practice and continuously improve outcomes
Maintain accurate and up-to-date customer records across internal systems
Contribute positively to helping customers regain and maintain financial stabilityBenefits
Hybrid working model (three days in the office and two days working from home following probation)
25 days annual leave plus bank holidays
Comprehensive two-week induction and training programme
Flexible shift patterns to support work-life balance
Mandatory office closure between Christmas and New Year
Company pension scheme
Company sick pay scheme
Mental health champions and well-being initiatives
Free onsite parking
Regular social events and casual dress daysInterested in finding out more? Click Apply to submit your application