Customer Service Executive

Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems. Bachelor’s degree in Business Administration, Communications, or a related field to ensure a strong foundation in customer relations.At least 2 years of proven experience in a customer service role, preferably within the industry to bring relevant insights and skills.Certification in customer service management or a related field to demonstrate commitment to professional development and excellence.Experience in a fast-paced environment, showcasing the ability to multitask and adapt to changing situations efficiently.