Desktop Support Technician
Full-time
Mid
Description
Welcome to the State of Oregon's Desktop Support Technician position! We are seeking a skilled and dedicated individual to join our team and provide technical support services to our employees. As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our organization's computer systems and equipment. This is an exciting opportunity for someone who is passionate about technology and enjoys helping others. If you have a strong background in desktop support and excellent problem-solving skills, we encourage you to apply for this position.
Provide technical support to all employees of the organization.
Troubleshoot and resolve hardware and software issues on desktop computers, laptops, and other peripherals.
Install, configure, and maintain computer systems and software applications.
Respond to and resolve help desk tickets in a timely and efficient manner.
Collaborate with other IT team members to identify and implement solutions for recurring issues.
Conduct regular maintenance and updates on computer systems and software.
Train employees on how to use new hardware and software.
Maintain accurate records of all support activities and resolutions.
Keep up-to-date with the latest technology trends and advancements.
Provide excellent customer service to all employees, ensuring their technology needs are met.
Ensure the security and confidentiality of all company data and information.
Assist with the procurement and inventory management of IT equipment and supplies.
Communicate effectively with non-technical staff to explain technical concepts and solutions.
Adhere to all company policies and procedures regarding technology usage and security.
Continuously seek opportunities to improve and streamline IT processes and procedures.
State of Oregon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Provide technical support to all employees of the organization.
Troubleshoot and resolve hardware and software issues on desktop computers, laptops, and other peripherals.
Install, configure, and maintain computer systems and software applications.
Respond to and resolve help desk tickets in a timely and efficient manner.
Collaborate with other IT team members to identify and implement solutions for recurring issues.
Conduct regular maintenance and updates on computer systems and software.
Train employees on how to use new hardware and software.
Maintain accurate records of all support activities and resolutions.
Keep up-to-date with the latest technology trends and advancements.
Provide excellent customer service to all employees, ensuring their technology needs are met.
Ensure the security and confidentiality of all company data and information.
Assist with the procurement and inventory management of IT equipment and supplies.
Communicate effectively with non-technical staff to explain technical concepts and solutions.
Adhere to all company policies and procedures regarding technology usage and security.
Continuously seek opportunities to improve and streamline IT processes and procedures.
State of Oregon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.