IT Field Support Engineer

We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..Key Responsibilities:· Provide on-site and remote support for desktops, laptops, printers, and peripherals.· Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).· Install, configure, and upgrade end-user hardware and software as per IT policies.· Manage user accounts, access rights, and group policies in Active Directory.· Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.· Coordinate with vendors for hardware repairs or replacements.· Log incidents and service requests accurately in the ITSM tool and follow through to resolution.· Assist with onboarding/offboarding activities (device setup, profile configurations).· Participate in IT asset inventory, audits, and compliance reporting.· Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience:· 3-5 years of experience in IT end-user support or desktop support.· Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.· Experience with Active Directory, Outlook/Exchange, and remote support tools.· Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).· Understanding of IT security, endpoint protection, and patching.Preferred Qualifications:· Bachelor’s Degree in Information Technology or a related field.· Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.· Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).Soft Skills:· Strong communication in English and interpersonal skills.· Ability to troubleshoot logically and document clearly.· Customer-focused attitude with a sense of urgency.· Willingness to travel or support remote locations if needed.