IT Support Engineer - Windows 11 Migration - Dicetek Dubai, UAE

IT Support Engineer - Windows 11 Migration - Dicetek Dubai, UAE Position Overview The IT Support Engineer - Dicetek Dubai will lead the implementation, configuration, and support of Windows 11 across the organization as part of a migration from Windows 10. The role involves troubleshooting, user support, system optimization, and ensuring minimal disruption during the transition. Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Salary: 12000-16000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Core Duties * Lead deployment and rollout of Windows 11 across desktops and laptops * Troubleshoot and resolve technical issues related to Windows 11 environments * Support migration from Windows 10 to Windows 11 while ensuring data integrity and system readiness * Configure, maintain, and optimize user devices and associated applications * Document system configurations and create user training guides to support adoption * Collaborate with IT teams to enforce compliance with IT security policies and standards * Provide timely end-user support and incident resolution to minimize downtime Candidate Requirements * Bachelor's degree in Computer Science, Information Technology, or related field * Proven experience in IT support with direct involvement in Windows 11 migration projects * Strong knowledge of Windows 10/11 administration, deployment, and troubleshooting * Familiarity with Active Directory, Group Policy, and endpoint management tools * Good communication and customer service skills to support end users * Strong problem-solving ability with capability to work independently and in teams Why Join Us This position provides the opportunity to play a key role in enterprise-wide IT modernization by leading Windows 11 deployment. At Dicetek, you will gain hands-on experience in system upgrades, security compliance, and IT operations in a dynamic consulting environment. About the Company Dicetek LLC, headquartered in Dubai, is a leading IT solutions and consulting company serving clients across banking, government, telecom, and corporate sectors. With expertise in digital transformation, enterprise solutions, and IT support, Dicetek helps organizations adopt the latest technologies while ensuring operational efficiency and security.