IT Support Techician

We are looking for a Helpdesk Technician to join a dynamic IT team supporting roughly 350 users across several offices. This position provides hands-on support for Windows workstations, Microsoft 365, and networked systems within a primarily Microsoft and Meraki ecosystem. The right candidate will bring a solid baseline of desktop support experience, familiarity with Active Directory, and strong troubleshooting skills, along with the desire to progress into more advanced system administration responsibilities over time.As a Level 1 technician, you will be the first point of contact for employees and clients seeking technical assistance in a Windows environment. Success in this role requires clear communication, strong attention to detail, and a proactive approach to resolving issues while maintaining a positive customer experience.Responsibilities: • Respond to incoming IT support requests via phone, email, and ticketing system • Diagnose and resolve hardware, software, and network connectivity issues in a Windows environment • Install, configure, and maintain Windows 10 and 11 systems, Microsoft 365 applications, and peripherals • Assist with password resets, account access, and user support within Active Directory and Microsoft 365 • Provide support for Meraki networking equipment, including access points and switches with guidance from senior team members • Document issues, troubleshooting steps, and resolutions accurately within the ticketing system • Escalate complex problems to higher-level technicians as needed • Support onboarding efforts for new hires, including workstation setup, user accounts, and device configuration • Maintain inventory records and assist with asset management • Adhere to established IT procedures, standards, and best practices • Participate in training and mentorship to build skills for future advancement into systems administration or network supportQualifications: • At least one year of experience in helpdesk, desktop support, or a similar IT support role • Strong knowledge of Microsoft Windows 10 and 11 and the Microsoft 365 suite • Experience managing users and groups within Active Directory • Basic understanding of networking fundamentals such as DNS, DHCP, TCP/IP, and Meraki technologies • Excellent communication and interpersonal abilities with a commitment to customer satisfaction • Strong analytical and problem-solving skills with a high level of accuracy • Ability to handle multiple priorities effectively in a fast-paced setting