IT Support Technician I
Full-time
Mid
Description
This role provides intermediate-level technical support for various IT-related products and services. Responsibilities include resolving customer issues via phone, email, or chat, providing installation, setup, maintenance, and troubleshooting support, and documenting service requests in internal databases.
Key qualifications include at least 4 years of related experience, general education, vocational training, and/or on-the-job training, as well as an intermediate level of technical knowledge of a broad range of IT-related products.
• Handle technical issues escalated by level one technicians.
• Provide professional communication, both written and verbal.
• Document all service request information into internal database systems according to stringent guidelines and procedures.
• Participate in company meetings and trainings.
• Perform other duties as required.
Job requirements include working remotely full-time, living in the US, and having excellent time management skills and the ability to prioritize work.
The successful candidate will have strong reading, writing, and typing skills, excellent communication skills, both verbal and written, and experience with handling multiple phone calls and emails daily.
Key qualifications include at least 4 years of related experience, general education, vocational training, and/or on-the-job training, as well as an intermediate level of technical knowledge of a broad range of IT-related products.
• Handle technical issues escalated by level one technicians.
• Provide professional communication, both written and verbal.
• Document all service request information into internal database systems according to stringent guidelines and procedures.
• Participate in company meetings and trainings.
• Perform other duties as required.
Job requirements include working remotely full-time, living in the US, and having excellent time management skills and the ability to prioritize work.
The successful candidate will have strong reading, writing, and typing skills, excellent communication skills, both verbal and written, and experience with handling multiple phone calls and emails daily.