Restaurant Manager - Franchise
Full-time
Mid
Description
Job Requirements
The Restaurant Manager will lead and oversee the entire Food & Beverage operations of the restaurant, ensuring exceptional guest experiences, efficient service standards, and continuous revenue growth. As the HOD of the F&B team, the role requires strong strategic thinking, operational excellence, and the ability to train, mentor, and develop the team to achieve departmental and hotel goals. Russian-speaking candidates will be given priority due to guest demographic needs.
Key Responsibilities:
Operational & Leadership Responsibilities
• Oversee all daily restaurant operations, ensuring smooth service delivery and high standards of quality and hygiene.
• Lead, supervise, and motivate the entire F&B team to deliver exceptional guest service.
• Ensure compliance with hotel brand standards, health & safety regulations, and HACCP requirements.
• Conduct regular briefings, performance reviews, and team meetings.
• Maintain strong interdepartmental communication, especially with Kitchen, FO, Sales, and Finance teams.
Strategic & Revenue Responsibilities
• Develop and execute strategies to increase revenue, average check, and overall profitability.
• Monitor daily sales, forecast F&B revenue, and implement upselling initiatives.
• Analyze financial performance, cost control, and labor productivity; propose action plans for improvement.
• Work closely with the Executive Chef and Sales team on menu engineering, promotions, and guest experience enhancements.
• Implement innovative F&B concepts, seasonal offerings, and promotional campaigns to drive business growth.
Training & Development
• Train and guide the team on service standards, SOPs, upselling techniques, and guest handling.
• Identify skills gaps and ensure continuous on-the-job coaching.
• Create a culture of accountability, teamwork, and service excellence.
Guest Experience
• Ensure consistent delivery of guest satisfaction, addressing feedback promptly and professionally.
• Build strong guest relationships and encourage repeat business.
• Handle complaints effectively, ensuring service recovery and guest retention.
Administrative Responsibilities
• Prepare schedules, duty rosters, and manpower plans based on business needs.
• Oversee inventory, ordering, and cost control of F&B supplies.
• Maintain accurate documentation, HACCP logs, and departmental reports.
Work Experience
Minimum 3–5 years of experience as a Restaurant Manager or Assistant Restaurant Manager in a 4- or 5-star hotel.
Strong leadership, communication, and team management skills.
Proven track record in revenue growth, cost control, and operational excellence.
Knowledge of POS systems, budgeting, and forecasting.
Excellent guest service, problem-solving, and decision-making abilities.
Ability to work under pressure and lead a diverse team.
Russian-speaking candidates are encouraged to apply.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
The Restaurant Manager will lead and oversee the entire Food & Beverage operations of the restaurant, ensuring exceptional guest experiences, efficient service standards, and continuous revenue growth. As the HOD of the F&B team, the role requires strong strategic thinking, operational excellence, and the ability to train, mentor, and develop the team to achieve departmental and hotel goals. Russian-speaking candidates will be given priority due to guest demographic needs.
Key Responsibilities:
Operational & Leadership Responsibilities
• Oversee all daily restaurant operations, ensuring smooth service delivery and high standards of quality and hygiene.
• Lead, supervise, and motivate the entire F&B team to deliver exceptional guest service.
• Ensure compliance with hotel brand standards, health & safety regulations, and HACCP requirements.
• Conduct regular briefings, performance reviews, and team meetings.
• Maintain strong interdepartmental communication, especially with Kitchen, FO, Sales, and Finance teams.
Strategic & Revenue Responsibilities
• Develop and execute strategies to increase revenue, average check, and overall profitability.
• Monitor daily sales, forecast F&B revenue, and implement upselling initiatives.
• Analyze financial performance, cost control, and labor productivity; propose action plans for improvement.
• Work closely with the Executive Chef and Sales team on menu engineering, promotions, and guest experience enhancements.
• Implement innovative F&B concepts, seasonal offerings, and promotional campaigns to drive business growth.
Training & Development
• Train and guide the team on service standards, SOPs, upselling techniques, and guest handling.
• Identify skills gaps and ensure continuous on-the-job coaching.
• Create a culture of accountability, teamwork, and service excellence.
Guest Experience
• Ensure consistent delivery of guest satisfaction, addressing feedback promptly and professionally.
• Build strong guest relationships and encourage repeat business.
• Handle complaints effectively, ensuring service recovery and guest retention.
Administrative Responsibilities
• Prepare schedules, duty rosters, and manpower plans based on business needs.
• Oversee inventory, ordering, and cost control of F&B supplies.
• Maintain accurate documentation, HACCP logs, and departmental reports.
Work Experience
Minimum 3–5 years of experience as a Restaurant Manager or Assistant Restaurant Manager in a 4- or 5-star hotel.
Strong leadership, communication, and team management skills.
Proven track record in revenue growth, cost control, and operational excellence.
Knowledge of POS systems, budgeting, and forecasting.
Excellent guest service, problem-solving, and decision-making abilities.
Ability to work under pressure and lead a diverse team.
Russian-speaking candidates are encouraged to apply.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.