Senior Officer - Customer Service
Full-time
Mid
Description
o maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
To keep the counter uncluttered and clean and to give top priority to the work.
Divert customers to VIP Service section (Up-selling) to generate revenue.
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers
To keep the counter uncluttered and clean and to give top priority to the work.
Divert customers to VIP Service section (Up-selling) to generate revenue.
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers